Negotiation Skills Training for Healthy Workers’ Customer Success Team
The CSM team at Healthy Workers is made up of diverse personalities, varying levels of expertise, and unique talents. This Negotiation Skills Training is designed to boost their confidence in navigating tough conversations and achieving win-win outcomes, while introducing a shared approach so all team members can speak the same language. Using the Harvard Negotiation Method, participants will learn practical strategies for interest-based negotiation, tailored to client-facing scenarios. The training includes hands-on practice with a professional actor and real-life cases to develop skills in a safe, engaging environment. The goal: to equip the team to tackle challenges with clarity, build stronger client relationships, and negotiate with confidence and impact.
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After the workshop, participants:
- Understand their negotiation style and emotional triggers
- Speak the same language by using the Harvard Negotiation Method
- Ask the right questions, listen actively, and read cues
- Foster collaboration through empathy and rapport
- Manage Conflict: Stay calm, handle objections, and reframe challenges
- Know how to balance assertiveness with fairness
- Receive the Negotiations Training Handout Playbook
Curious what this could mean for your team?
Let’s talk about the challenges your leaders and teams are facing, and how a Bravely programme can help.