Customer Greatness at Sana Commerce
For Sana Commerce we developed and executed a series of remote challenging customer conversations workshops. Format: Bravely E-learning prior to the workshop, followed by a 3 hour live workshop with Bravely facilitator and actor to apply learnings in challenging customer cases.
increase of confidence when handling challenging customers
During the Customer Greatness workshops facilitated by Bravely, we explored the ins and outs of customer service excellence and all participants challenged themselves by practicing life conversations with a training actor. They reflected on their own strengths and pitfalls and received guidelines for effective feedback, setting boundaries, customer relationship improvement, tricky talks and more. Having studied the Bravely e-learnings on Feedback and Communication skills beforehand, they put the learned skills into action right away by practicing their individual challenging customer or peer-to-peer talks. The safe setting and massive support for one another made sure that everyone walked away with new insights and increased skills.
Curious what this could mean for your team?
Let’s talk about the challenges your leaders and teams are facing, and how a Bravely programme can help.